Description:
This two-day workshop examines conflicts that create disruptions
in the work environment. Unresolved conflicts reduce employee productivity,
disrupt the cooperative workplace environment, and create potentially
unsafe conditions. Comprehensive conflict management programs allow
employees to effectively resolve conflicts as soon as possible in
order to build better workplace relationships, reduce the costs
of workplace conflict, increase productivity, and create an environment
that values everyone.
The first day of the workshop focuses on conflict analysis, while
the second day focuses on skill building. Using a combination of
exercises, lectures, and discussions, this workshop will explore
the following topics: conflict response styles, personality types,
psychological needs, interests vs. positions, stages of team development,
elements of problem-solving communication, and comprehensive conflict
management program designs. Exercises and role plays will help participants
to practice and learn skills for preventing disputes, de-escalating
conflict situations, and resolving problems.
Audience:
Human Resource Mangers, Union Leaders, Managers, Employees –
anyone seeking information and skills to better understand, prevent,
and manage conflicts that arise in the workplace.
Competencies Learned:
-
Basic conflict management theory
-
Ability to analyze conflict escalation
-
Skills for preventing and de-escalating conflict
-
Improved set of conflict management skills
-
Understanding of workplace conflict management options
Lead Faculty:
Terry Wheeler, Co-Director, Center for Dispute Resolution
